If you’ve noticed a mistake in your shipping address or phone number — don’t worry!
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## How to change your shipping details
1. Go to the "Select products and shipping" section of your Creator Portal.
2. Click on the _Shipping details incorrect?_ link at the bottom of the shipping info.
* [add image showing the "Shipping details incorrect?" link here]
3. You’ll be taken back to the page where you originally submitted your address.
4. Update your shipping address and/or mobile number as needed.
5. Confirm and save your changes.
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## Important reminder
||| If your product has already been shipped, changing your address might cause delays.
The courier will need to re-route your package, and delivery could take longer. Please make sure to update your address as soon as possible! |||
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## FAQ
Q: I only made a small typo — do I still need to correct it?
Yes. Even a small typo (like a wrong postal code or apartment number) can result in failed delivery. Better safe than sorry!
Q: Can I change the address to a completely new location?
Yes, as long as the package hasn’t already shipped. If it has, contact your campaign manager immediately to see what’s possible.
Q: How do I know if it’s too late to update my address?
If your product is marked as "Awaiting shipment," you can still make changes. Once it’s marked as "Shipped," changes may not be possible without contacting support.
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Still need help? Reach out to your campaign manager or use the support chat in your Creator Portal.
