Here's how to find it and what to do next.
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## How to find your tracking code
1. Email notification
After the product is shipped, KYRA will send you an email confirming the dispatch. This email includes:
* The courier name (e.g., DHL)
Your *tracking code**
* A reminder to confirm when you expect to receive the item
[add image of email with tracking code here]
2. Inside the Creator Portal
On your Home page or Brief Tasks page, you’ll see a red label saying 
Action needed.
Click the "Mark products as received" task to open the shipping details.
[add image of "Action needed" task with Mark as received here]
3. View tracking inside the task
When you open the task, you’ll see the full shipping address and product information along with:
* Courier name
* Tracking code
[add image of product selection page with tracking code here]
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## What to do next
* Copy your tracking code and paste it into your preferred tracking app or visit the courier’s website (like DHL).
* The courier will also send you an SMS when your delivery is on the way.
Once the product arrives, go back into the portal and click *"Mark as received"** to confirm delivery.
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## Tip
| Make sure you're available on the expected delivery day or ask someone to receive the package for you.
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## FAQ
Q: I didn’t receive an email with the tracking code. What should I do?
A: Check your spam folder or log in to the Creator Portal and open the task to find the tracking code.
Q: My tracking code isn’t working.
A: Sometimes it takes a few hours for the courier to activate the code. Try again later or contact KYRA support if it still doesn’t work.
Q: I received the product but forgot to mark it as received.
A: Just go back to the same task in the portal and click "Mark as received".
